MTV Spring Break Webinar: How Virtual Employees Can Give You the Break You Deserve!
Spring break is supposed to be a time to relax, but for many scratch agency owners, it’s business as usual (or worse). Calls keep coming in, quoting piles up, and client needs don’t pause just because the calendar says vacation.
That’s exactly why Virtual Intelligence hosted a special Spring Break-themed webinar hosted by Davie Holt, featuring guests Shawn Fitzgerald and Stephen Turnbull—two agency owners who know firsthand what it’s like to start from scratch and build something sustainable with the help of virtual employees (VEs).
If you’ve ever wondered how to finally unplug without your agency falling apart, this webinar had the answers.
The Scratch Agency Reality Check
Shawn and Stephen started their agencies from the ground up, handling every quote, every binder, every client call. At first, they thought that kind of hustle was just part of the grind.
It worked… until it didn’t.
“I used to bring my laptop everywhere—family parties, networking events. You name it,” said Shawn. “Once I hired a VE, that finally stopped.”
Both agency owners reached a tipping point. They needed help, but not just any help—someone reliable, professional, and capable of real support.
What Can a VE Really Do?
Spoiler: A lot more than you think.
From quoting and binder prep to scheduling, inbox management, and even client phone calls, VEs at Virtual Intelligence are trained to become real extensions of your team.
Stephen shared that his VE, Emmanuel, now handles:
- Quoting across multiple carriers
- Managing his inbox and calendar
- DocuSign and policy documentation
- Commission statement uploads
- Setting up and maintaining their CRM workflows
“When he was out sick for a couple days, we really felt it,” said Stephen. “It reminded us just how much he owns.”
Getting It Right from the Start
What separates successful VE setups from the ones that fizzle? Onboarding.
Both Stephen and Shawn stressed that virtual employees can thrive if you treat them like a core team member, not just task-doers. That means training, check-ins, process documentation, and cultural inclusion.
“The most common issue we hear from agency owners is that they didn’t know what to expect, that’s why our onboarding support matters.” said Davie.
Ready to Take a Real Break?
You don’t have to stay stuck in the weeds of your business. Let a trained virtual employee take those non-licensed tasks off your plate—so you can focus on growth, strategy, and actually enjoying your time.
Click here to Listen and Subscribe to The Scratch Agency Podcast
What’s Next?
Missed the webinar or want to dive deeper into topics like this? Stay tuned for upcoming Virtual Intelligence webinars.