by elton | Jul 8, 2026 | Webinars
“If you can’t manage people, you can’t manage bots. You’ll manage them worse.” I keep getting emails from agency owners telling me they will not be hiring a virtual employee because they are taking a class to build their own bots....
by elton | Jun 24, 2026 | Blog
“What gets licensed people buried isn’t hard work. It’s the wrong work.” Go read the one-star reviews for almost any insurance agency. Not the fraud complaints. The ordinary ones. “Nobody called me back.” “I left three...
by elton | May 27, 2026 | Blog
“I’m not trying to beat GEICO. I’m trying to be the call they make after GEICO lets them down.” BY MICHAEL CRUZ Everyone keeps saying independent agencies are losing to GEICO and the direct carriers. The data says otherwise. The Big I’s...
by elton | May 12, 2026 | Blog
“Nobody calls their insurance agency because they want to talk to a bot. They call because something happened.” BY JASON CASS Agency owners are stressed about AI right now. Should I automate? Will bots replace my team? Am I falling behind if I don’t...
by elton | Apr 28, 2026 | Blog
I’ve watched agencies get swallowed up because the owner refused to change. I’ve been in those rooms. I’ve had those conversations. Here’s what I know. BY MITCH GIBSON The First Step Has Nothing to Do With Technology I know that’s not what you want to...
